How we do business
Many of our clients are referred to our office by current clients, or local professionals.
When you make contact with us, we will email you a questionnaire to complete and return to us. We will then make contact and on most occasions, offer you an appointment at no charge. If there will be a charge for the first appointment, we will let you know in advance.
If clients require “one-off” advice, we can provide that service.
If clients require an ongoing relationship to ensure that they achieve their financial goals, we can provide those services.
There are times when we cannot assist people. If this is the case, we will endeavour to refer you to someone who can.
Our process for providing advice involves seven steps.
We do not charge any new clients commissions on investments, nor fees based on the level of your assets. Our fees are based on the services that clients require. Fees and services are agreed upfront before we commence any work. Either an agreed flat fee or our professional hourly rates.
Our fees to provide ongoing services to our clients are reviewed annually. They are indexed annually. Clients who retain our services on an ongoing basis can terminate our services at any time.
We are paid commissions from life insurance providers on policies that we sell or service.
Getting to know each other
|Gathering the facts||
Obtaining all of your relevant details
|Agreeing on the service||
Describing the services that we can offer you
|Preparing our Advice||
Analysing possible strategies
|Presenting the Advice||
Present our advice in a written document
|Implementing the Advice||
Accepting your instructions to proceed
Only provided if you retain our services on an ongoing basis